Do’s and Don’ts for Business Email Writing


Here are thirteen essential do's and don'ts of business email etiquette - for everyone from seasoned professionals to office newbies.

Do’s for Business Emails

  • Do Pay Attention to the Subject Line. Write a subject line that is succinct and reflective of the email body. Do not use "Hi," "Touching Base," or "FYI" in the subject line, and do not leave the subject line blank.
  • Use a proper salutation, and avoid saying Hi or Hey directly. Start with saying "Good Evening," "Good Afternoon," etc.
  • Use a brief introduction. The recommended approach is for the sender to introduce themselves by first and last name, and to give a brief summary of their past in the first few lines.
  • Do know the cultures of your audience. It's a polite convention and best practice to research local norms before emailing someone from an indirect culture.
  • Do double-check your attached documents with your email. Take a few extra seconds to paste a file you've included into the email body.
  • Do respond quickly. The standard politeness is to respond within 24 hours.
  • Protect your privacy, as email is available to everyone. Even when an email is erased, it can still be accessed by software applications and web services. Ensure your email content privacy.
  • Do proofread - check for spelling and grammar mistakes several times. Your professionalism will be undermined by these mistakes, which will lower the email's credibility.

Don’ts for Business Emails

  • Don't forget to bring it to a close. Use a closure like "Best," "Best Regards," "Sincerely," or any suitable phrase to conclude your email.
  • Don’t be negative via email.
  • Don't include humor and sarcasm in your email.
  • Avoid clicking "Reply All."
  • Don't use emojis in emails, because they are inappropriate in business emails.

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